Deliveries

 1.1 When will I receive my delivery?

 1.2 How to prepare for your delivery?

 1.3 Who needs to sign for my delivery?

 1.4 What am I responsible for upon delivery?

 1.5 What additional fees may apply?

 1.6 Can you deliver to a freight forwarder

 1.7 Can I make changes to the delivery address after I place my order? 

 

  1. Returns & Cancellations 

 2.1 Returns Policy

 2.2 Cancellation Policy 

 

  1. Deliveries

 

 We will generally use our own fleet of vans and our own drivers to perform your delivery service. In order to ensure that your delivery is successful, your participation is needed. Below are answers to commonly asked questions about our deliveries:

 

 1.1 When will I receive my delivery? 

 

 When you place your order, you will be given an estimated delivery date. Please note that this is not a guaranteed delivery date for your order. Some deliveries may take longer due to the frequency of deliveries to the area, distance and stock availability. We calculate this estimated date considering the total amount of time to process your order including: stocking, fitting around our existing delivery schedule, and transit time to the delivery address.

 

 When placing your order, we consider these factors when calculating the estimated delivery date:

 

 Order Processing: The amount of time it takes for us to prepare your order for shipping. This typically takes 1 – 2 days however, some orders may ship within as few as 2 hrs and some may take up to 7 working days .

 

 Transit Time: This is the amount of time it takes your order to leave our premises and arrive at the delivery address provided. Because of the nature of variations in traffic density, time required to complete other deliveries on a delivery run etc., we cannot guarantee an accurate transit time, although an estimate will be made based on our experience.

 

 On our agreed delivery date, we will attempt to contact you prior to the scheduled delivery at the telephone number that you provided with your order, and we will let you know when we are able to deliver to your area. Deliveries will normally be made between the hours of 10am to 2pm, or 2pm to 6pm from Monday to Saturday inclusive. We will make every effort to deliver within the time window provided. 

 

 1.2 How do I prepare for my delivery? 

 

 We will deliver to the room of choice at the delivery address given. If the delivery cannot be made to this room, we will place your products in an alternative room at the same address. Please make sure there is adequate access and space to complete the delivery; prior to delivery ensure that there is adequate room to make the delivery considering hallways, staircases and elevators. 

 

 1.3 Who needs to sign for my delivery? 

 

 Either you or a representative who is 18 years of age or older must be present to receive the merchandise at the agreed-upon day and time window. If no one is available to receive the delivery, a re-delivery fee may be applied to your order. This agreement is with you and Euro Beds Ltd. Euro Beds Ltd will not be held responsible if you decide to use a third-party to accept, receive and sign for the handover of items without the notations of visible defects of packaging, damaged items, or missing merchandise.

 

 1.4 What am I responsible for upon delivery? 

 

 Please be sure to sign any delivery order note in the presence of the driver to indicate your delivery has been received. Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please retain the item(s), indicate the problem on the delivery note and contact us within 48 hours of your delivery. A signed delivery receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition. For any other problem with your order, please refer to our returns policy.

 

 1.5 What additional fees may apply? 

 

 There may be circumstances that require an additional payment if the conditions mentioned have not been met, if or you require special services outside of our standard delivery (for example, if you need a specified time window, your address is not accessible by our vehicles, you were not available for your scheduled delivery, delivery was not made due to unsafe conditions, not indicating missing pieces on the delivery note, etc.).

 

 1.6 Can you deliver to a Freight Forwarder? 

 

 Yes we can deliver to a freight forwarder. In order to ensure that your delivery is processed as quickly as possible, please indicate to us that your order will be delivered to a freight forwarder. Additional delivery information is required to ensure accurate processing of your order. Additional delivery charges may apply to these order types, based on time frame and location for delivery. This agreement is with you and Euro Beds Ltd. Neither Euro Beds Ltd nor our agent will be held responsible if you decide to hire a third party contractor or freight forwarder to accept, receive and sign the handover of items without the notations of visible defects of packaging, damaged items, or missing merchandise. 

 

 1.7 Can I make changes to the delivery details after I place my order? 

 

 Yes, we can accommodate changes to the delivery details after your order is placed. Orders placed over the phone or at our premises begin processing immediately in our system, to attempt to ensure order fulfillment and shipping time. If the delivery address, date etc. must be changed, there may be an additional fee payable, depending on the circumstances. 

 

  1. Returns & Cancellations 

 

 2.1 Returns Policy 

 

 If you are not entirely satisfied with your purchase, please contact us as soon as possible so that it may be dealt with promptly. Faulty items may be subject to a refund, repair or replacement. Any refunds will be issued in the same method of payment as the original payment. You will need to show us proof of purchase before we consider a refund, repair or replacement, and we can only accept returns from the individual who originally purchased an item. Some items we sell may be subject to settlement over time; this is not considered to be a fault.

 

 Re-Stocking and Delivery Fees:

 

 All returned items are subject to a 10% restocking fee. This will be deducted from your refund. We also do not refund the original shipping and handling that you paid on an order once an item has been delivered, even if the merchandise is returned to our premises.

 

 We will not refund items under the following circumstances:

 

 – when an item has been sold “as seen” or where there is a known fault which was pointed out at the time of sale.

 – when an item has been damaged by you or your agent whilst attempting a repair.

 – when you have changed your mind about an item that you have accepted.

 – when an item has been custom-made to your specification.

 

 Merchandise that is worn, damaged, or altered will not be accepted for return or exchange.

 

 2.2 Cancellation Policy

 

 If you would like to cancel or change an order which is being delivered by our vehicles, please contact us as soon as possible. We will do everything we can to accommodate your request. Please note: once your order has shipped, you will receive a full refund for the value of the merchandise only (including applicable tax). Shipping and handling will not be refunded.